Upcoming Surgery Closures
If you require medical assistance while we are closed please call 111 or visit https://111.nhs.uk/
Our surgery phones are covered by the out of hours service daily between 1pm and 2pm. Calls during this time will not be answered by the surgery.
Due to staff shortages we have no option but to close our Gatley phone lines from Monday 28.06.2021. We aim to resolve this as quickly as possible and we will post an update when the phones reopen at Gatley. We apologise for the inconvenience.
We are still open and here for you. We are continuing to provide services as we have been doing throughout the COVID-19 pandemic.
If you need urgent medical help but it’s not life-threatening, then make sure you use NHS 111 instead of going straight to A&E.
You can contact NHS 111 by either calling 111 or visiting the website: https://111.nhs.uk/
If you need to go to A&E, NHS 111 will book an arrival time. This will mean you spend less time in A&E. This also helps with social distancing.
NHS 111 is also able to direct to or book appointments at Urgent Treatment Centres, GP surgeries, pharmacies, emergency dental services and walk-in clinics.
Remember if you or someone you know has a life-threatening illness or injury then you should still call 999 immediately.
111 Service Update
Northenden & Gatley surgeries are still closed for walk in queries. Our telephone lines are open, however our call volumes are high so please try to use the online resources to contact us so we can help you with your query.
COVID UPDATE - 19th July
Throughout the pandemic we have strived to make the surgery as safe as possible for all our patients and staff. We will continue to do so going forward.
From the 19th July nothing will change at the surgery – patients will need to still wear a mask, socially distance and use hand sanitiser in the surgery and staff will continue to wear PPE. We do understand that it can be frustrating, but we know that when people come to us they are sick and vulnerable (and some cannot receive the COVID vaccinations due to medical reasons) so we feel it would be wrong to not take these small precautions that can protect people.
In terms of opening up, as many of you know, we have never been shut and in fact have consulted with much higher numbers of patients than we did pre-covid (face to face, by phone, by e-consult and by video).
We thank you for your understanding and co-operation.
Covering your face when you’re in the GP practice
Even though the restrictions on wearing a facemask lifted on Monday 19 July, the guidance from Public Health England confirms that people must still wear a face mask in healthcare settings like your GP practice and hospitals. This is to stop the spread of Covid-19 and keep yourself and our staff safe when they’re at work.
What does this mean for me?
When you book an appointment with your GP you will have a telephone or online appointment where possible but if you need to be seen in person, a GP will book you into the practice.
When you arrive at your GP practice, yourself and anyone accompanying you must wear a face covering such as a face mask. You can find out how to make a cloth face covering on the Gov.uk website.
Staff in the practice will be wearing personal protective equipment.
Doors and windows will be kept open to let any Covid particles out into the air.
Your practice will take the necessary steps to make sure that the premises is Covid-19 secure and safe for you to visit.
Remember to wash your hands regularly and use the hand sanitiser provided, keep your distance from people, and avoid touching your face.
For more information about the current infection prevention and control guidance visit the Gov.UK website.
We are working alongside Manchester University to improve our Covid vaccination service.
One of their students is collecting anonymous feedback to better understand the perspective of young people. If you are willing to spare a couple of minutes to help us improve our service, please follow this link: https://www.qualtrics.manchester.ac.uk/jfe/form/SV_8DlU1TkuswN2pvw
We now have a Facebook page! Please visit us and click 'like' it to receive updates from us and share posts to reach the wider community. https://www.facebook.com/Northenden-Group-Practice-107231497693271/
You can find your NHS number at https://www.nhs.uk/nhs-services/online-services/find-nhs-number/
Due to the ongoing pandemic, we may ask you to access GP services differently. This is so we can limit face-to-face contact and help stop the spread of COVID-19. Please watch the following video for more information.
Anyone coming into the practice building will need to wear a face covering. Face coverings should not be used for children under the age of 3 and exceptions can be made for people with sensory needs and those who may find it difficult to manage them correctly. For more information: https://www.gov.uk/…/face-masks-and-coverings-to-be-worn-by…
Unfortunately we ARE NOT able to provide these for patients. Please see the following link for advise on how to make your own face mask: https://www.bbc.co.uk/news/uk-52609777
We are now accepting repeat medication requests via email on firstname.lastname@example.org
If you have a regular chemist you can ask them to order medications on your behalf however please be aware that they are currently very busy.
The quickest way to order your prescriptions is by registering to use online services. Please see the following for more information: https://www.northenden-gp.com/patient-access