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We are now accepting repeat medication requests via email -

If you have a regular chemist you can ask them to order medications on your behalf however please be aware that they are currently very busy. 

The quickest way to order your prescriptions is by registering to use online services. Please see the following for more information:

Book Appointments

For same day appointments with Doctors and Advanced Nurse Practitioners, please call us, or come into the surgery, at 8am to book. If you have an urgent medical problem, that will not wait until the next working day, please let the reception staff know. 

When requesting a GP appointment, you may be offered an online video appointment through a service called LIVI. Please see below for more information about this service.

For appointments with Practice Nurses and Health Care Assistants please contact us after 9am as these appointments are usually booked around two weeks in advance.


We are now able to offer our patients video consultations with an NHS locum GP using the LIVI app.

LIVI is a remote consulting digital service for eligible patients aged 16 and over. They offer appointments, 7 days a week, with experienced, NHS-trained GPs.

Our reception team can book these appointments for patients who:

  • are 16 or over

  • have a smart phone or tablet with a front facing camera

  • have a good internet connection

  • do not need a face to face appointment or examination.

LIVI's GPs can give advice, prescriptions and referrals for a wide range of medical conditions. If medication is prescribed, you can pick up your prescription from a pharmacy near you. If your symptoms require a physical examination, the GP can refer you to other medical services or specialists.

Please note, patients at Northenden Group Practice can not book appointments with LIVI directly through the app. All appointments need to be booked by the surgery. Our reception team can advise whether an appointment with LIVI may be suitable for you.

If an appointment is booked, you will:

  • receive a text message from Northenden Group Practice, with the details of your appointment, and a telephone number for LIVI if you experience any problems

  • receive a text from LIVI with a link to the app store to download their app

  • need to download the LIVI app, register and confirm the booking at least 15 minutes before your appointment time

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