We have had to temporarily turn off our online forms due to increased demand. We apologise for any inconvenience caused.
In order for our phone provider to investigate our ongoing complaints about the phone system, they have requested that we provide examples of the issues our patients are experiencing.
We need as many examples from patients as possible - please use the following link to complete a short survey so we can send this back to be investigated: https://forms.office.com/r/XLnKAwrR7q
27th January 2022
Hospitals in Greater Manchester are starting to resume non-urgent surgery and appointments. If your appointment or surgery was recently postponed, please wait to hear from the hospital when they are able to reschedule you.
There is no need to contact the hospital or your GP practice for this information.
At the beginning of January, the difficult decision was made to pause non-urgent surgery and appointments due to the impact of COVID-19 and the associated staff absence levels. Although services remain busy, the situation has improved to the point where hospitals can start to resume non-urgent surgery.
Hospitals will initially start with day case surgery, which is where patients don’t need an overnight stay in hospital after their procedure. As the situation continues to improve over the coming weeks other types of surgery will resume as soon as they are able to. The hospital team will contact patients directly when they can offer a new date for the appointment or surgery.
We appreciate how disappointing this will have been for patients affected by this over the past few weeks, especially for those who had already waited some time. Our local hospitals are working hard to resume services as quickly as possible so please bear with them. In the meantime, patients waiting can visit the Greater Manchester While You Wait website - whileyouwait.org.uk - which has some information and advice on how to manage physical and mental wellbeing during this time.
10th January 2022
We are currently very busy and have a high number of staff members off due to sickness. We are still here to help you and face-to-face appointments are still available for those who need them. If you are asked to come into the surgery, please remember to wear a face covering. We may also offer appointments over the phone, using video calls and messaging to your mobile or computer.
We cannot answer COVID-19 vaccine enquires or manage vaccination bookings on this number. You can book a Covid vaccination by calling 119 or booking online or contacting the gateway on 0800 092 4020 or 0161 947 0770. The Covid 19 Community Helpline for advice and support on vaccination and testing is contactable on 0800 840 3858 or by text on 07890 036892. In addition, for support with managing fuel top up payments, food and medication and help with loneliness the Covid 19 Community Response Hub can be contacted on 0800 234 6123.
Don’t forget you can also use the NHS app to:
get your NHS COVID Pass – view and download your COVID Pass for places in England and Wales using this service, or for travel abroad
get advice about coronavirus – get information about coronavirus and find out what to do if you think you have it
order repeat prescriptions - see your available medicines, request a new repeat prescription and choose a pharmacy for your prescriptions to be sent to
get health advice - search trusted NHS information and advice on hundreds of conditions and treatments. You can also answer questions to get instant advice or medical help near you
Thank you for your patience and support
29th December 2021 - Well Northenden Village
We are being inundated with queries regarding the pharmacies in Northenden Village. Unfortunately this is out of our hands.
Please contact Well directley to complain:
Email them at email@example.com
Phone them on 0333 010 2222 (Monday – Friday 09:00 – 12:00, 13:00 – 17:00)
Write to them at:
The Pharmacy Superintendent’s Team
21 Castle Street
23rd December 2021 - Temporary change to fit notes
For Statutory Sick Pay (SSP), where employees go off sick on or after 10 December 2021, employers can only ask employees for proof of sickness (such as a fit note) after 28 days of sickness (including non-working days). Proof of sickness cannot be requested earlier than 28 days.
Fit notes do not have to be provided for DWP benefit claims until 27 January. This will not affect claims to benefit.
These changes are to give GP’s more time to work on the Coronavirus (Covid-19) booster programme.
If you are concerned about your health condition, you should continue to see your GP.
24th September 2021
Following the rise in abuse towards practice staff please click the
image on the left regarding how GP practices are
working differently and what this means for you, as a patient
Phone system update - 4th November 2021
We have been in dispute with our phone provider for several months as our phone lines are not fit for purpose. We were finally promised a new system which was due to be installed yesterday. Unfortunately, the engineers who attended were unable to set this up. We are massively disappointed in this outcome as we know how difficult it is for our patients to contact us. We are, once again, in urgent negotiations with our provider to get this issue rectified. Thank you for your patience and understanding during this time.
COVID UPDATE - 19th July
Throughout the pandemic we have strived to make the surgery as safe as possible for all our patients and staff. We will continue to do so going forward.
From the 19th July nothing will change at the surgery – patients will need to still wear a mask, socially distance and use hand sanitiser in the surgery and staff will continue to wear PPE. We do understand that it can be frustrating, but we know that when people come to us they are sick and vulnerable (and some cannot receive the COVID vaccinations due to medical reasons) so we feel it would be wrong to not take these small precautions that can protect people.
In terms of opening up, as many of you know, we have never been shut and in fact have consulted with much higher numbers of patients than we did pre-covid (face to face, by phone, by e-consult and by video).
We thank you for your understanding and co-operation.
Covering your face when you’re in the GP practice
Even though the restrictions on wearing a facemask lifted on Monday 19 July, the guidance from Public Health England confirms that people must still wear a face mask in healthcare settings like your GP practice and hospitals. This is to stop the spread of Covid-19 and keep yourself and our staff safe when they’re at work.
What does this mean for me?
When you book an appointment with your GP you will have a telephone or online appointment where possible but if you need to be seen in person, a GP will book you into the practice.
When you arrive at your GP practice, yourself and anyone accompanying you must wear a face covering such as a face mask. You can find out how to make a cloth face covering on the Gov.uk website.
Staff in the practice will be wearing personal protective equipment.
Doors and windows will be kept open to let any Covid particles out into the air.
Your practice will take the necessary steps to make sure that the premises is Covid-19 secure and safe for you to visit.
Remember to wash your hands regularly and use the hand sanitiser provided, keep your distance from people, and avoid touching your face.
For more information about the current infection prevention and control guidance visit the Gov.UK website.
We are working alongside Manchester University to improve our Covid vaccination service.
One of their students is collecting anonymous feedback to better understand the perspective of young people. If you are willing to spare a couple of minutes to help us improve our service, please follow this link: https://www.qualtrics.manchester.ac.uk/jfe/form/SV_8DlU1TkuswN2pvw
We now have a Facebook page! Please visit us and click 'like' it to receive updates from us and share posts to reach the wider community. https://www.facebook.com/Northenden-Group-Practice-107231497693271/
You can find your NHS number at https://www.nhs.uk/nhs-services/online-services/find-nhs-number/
Due to the ongoing pandemic, we may ask you to access GP services differently. This is so we can limit face-to-face contact and help stop the spread of COVID-19. Please watch the following video for more information.
Anyone coming into the practice building will need to wear a face covering. Face coverings should not be used for children under the age of 3 and exceptions can be made for people with sensory needs and those who may find it difficult to manage them correctly. For more information: https://www.gov.uk/…/face-masks-and-coverings-to-be-worn-by…
Unfortunately we ARE NOT able to provide these for patients. Please see the following link for advise on how to make your own face mask: https://www.bbc.co.uk/news/uk-52609777
Open Letter to Patients - Primary Care Pressures
Please click the Word document to read