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  • Northenden Group Practice

    Practice News Click Here Covid-19 Information Click Here Flu Season 2021/22 Click Here Practice Information Click Here Covid Vaccination Updates Click Here Choose Well NHS Services Click Here Order Medication / Book an appointment Click Here Support for Carers Click Here

  • Order Prescriptions / Book Appointments | northenden-gp

    Prescriptions We are now accepting repeat medication requests via email - If you have a regular chemist you can ask them to order medications on your behalf however please be aware that they are currently very busy. ​ The quickest way to order your prescriptions is by registering to use online services. Please see the following for more information: Book Appointments For same day appointments with Doctors and Advanced Nurse Practitioners, please call us, or come into the surgery, at 8am to book. If you have an urgent medical problem, that will not wait until the next working day, please let the reception staff know. ​ When requesting a GP appointment, you may be offered an online video appointment through a service called LIVI. Please see below for more information about this service. ​ For appointments with Practice Nurses and Health Care Assistants please contact us after 9am as these appointments are usually booked around two weeks in advance. LIVI ​ We are now able to offer our patients video consultations with an NHS locum GP using the LIVI app. ​ LIVI is a remote consulting digital service for eligible patients aged 16 and over. They offer appointments, 7 days a week, with experienced, NHS-trained GPs. ​ Our reception team can book these appointments for patients who: are 16 or over have a smart phone or tablet with a front facing camera have a good internet connection do not need a face to face appointment or examination. ​ LIVI's GPs can give advice, prescriptions and referrals for a wide range of medical conditions. If medication is prescribed, you can pick up your prescription from a pharmacy near you. If your symptoms require a physical examination, the GP can refer you to other medical services or specialists. ​ Please note, patients at Northenden Group Practice can not book appointments with LIVI directly through the app. All appointments need to be booked by the surgery. Our reception team can advise whether an appointment with LIVI may be suitable for you. ​ If an appointment is booked, you will: receive a text message from Northenden Group Practice, with the details of your appointment, and a telephone number for LIVI if you experience any problems receive a text from LIVI with a link to the app store to download their app need to download the LIVI app, register and confirm the booking at least 15 minutes before your appointment time ​

  • Manchester Red Eye Service | northenden-gp

    The Manchester Red Eye Service You can now get walk-in assessment and treatment for red, sore or itchy eyes through your local optometrist. What is the Red Eye Service? This is a free service available to all patients over the age of 12 years who are registered with a Manchester GP. The service provides a patient experiencing recently occurring red eye conditions with appropriate treatment closer to home or work. The service is provided by accredited optometrists (also known as opticians) with the specialist knowledge and skills to carry out this work at a local optometry practice. Eye conditions which can be treated in the Red Eye Service. The service is designed for recently occurring medical eye conditions such as: Red eye/s or eyelids. Significant recent discharge from or watering of the eye. Irritation and inflammation of eye/s or eyelids. Stye – infection at the edge of the eyelid. Tear dysfunction – dry eye. If you are unsure whether your symptoms qualify, please contact one of the optometry practices who can advise you. How do I access the Red Eye Service? ​​ ​ ​ Please be aware that your normal optometry practice may have chosen not to offer this service. You can contact any of these practices directly (self-refer) to make an appointment and ask to be seen under the Red Eye Service. Appointments are available during normal working hours and you will be seen within 24 hours. Alternatively, your GP or other healthcare professional may refer you to the optometrist for treatment. What happens when I see the optometrist? The optometrist will discuss your eye history, any symptoms you may be experiencing and any related medical history. You will receive an eye assessment relevant to your symptoms. This does not replace the routine sight test. Please take your glasses and a list of current medications with you to the appointment. As a result of the consultation you may be: Given appropriate treatment by the optometrist, this may include a follow-up appointment. Referred to your GP for appropriate treatment if your eye condition is related to your general health. Referred directly to the hospital eye service, if your eye condition is more serious. Following your appointment the optometrist will notify your GP about the outcome of your consultation in order to ensure your medical records are updated. Please note: This service does not replace the routine eye examination. A sight test will not be performed as part of the assessment or treatment and you will not be issued with a prescription for glasses. Remember: You may not be able to drive immediately after your eye examination. Eye conditions not treated under the Red Eye Service If you have any of the following conditions you must go directly to your nearest Accident and Emergency Department or Manchester Royal Eye Hospital Oxford Road Manchester M13 9WL: Sudden loss of vision in one or both eyes Considerable eye pain Significant trauma, such as penetration injury or lacerations to the eye(s) or lid(s) Chemical injury or burns Problems arising from recent eye surgery ​ Further Information ​​ View a list of optometrists providing the service View The Manchester Red Eye Service information leaflet

  • Help Us Help You | northenden-gp

    Dental Services Red Eye Service Podiatry Treatment Room Social Prescribing Other Services &Support 111 Service Update We are still open and here for you. We are continuing to provide services as we have been doing throughout the COVID-19 pandemic. If you need urgent medical help but it’s not life-threatening, then make sure you use NHS 111 instead of going straight to A&E. You can contact NHS 111 by either calling 111 or visiting the website: If you need to go to A&E, NHS 111 will book an arrival time. This will mean you spend less time in A&E. This also helps with social distancing. NHS 111 is also able to direct to or book appointments at Urgent Treatment Centres, GP surgeries, pharmacies, emergency dental services and walk-in clinics. Remember if you or someone you know has a life-threatening illness or injury then you should still call 999 immediately.

  • Register | Northenden Group Practice

    New Registrations We are happy to see new patients at Northenden Group Practice. Please use the map below to check if you live in the practice boundaries. To register, please complete the following three forms. You can then either email them to us at or print and post them into the white "prescriptions" box at the front of the surgery. Forms are also available from reception. It is important that forms are filled out fully. If you need help with this please ask at the reception desk. ​ Everyone is welcome in general practice. You do not need to provide proof of ID, address, immigration status or have an NHS number in order to receive care or see a GP. ​ Primary care services are free of charge to all, whether registering with a GP as an NHS patient, or accessing NHS services as a temporary patient . (A temporary patient is someone who is in the area for more than 24 hours and less than 3 months.) ​ If you do not have a fixed abode you are welcome to provide a care of address (ie a friend's address, a day centre or even the surgery's). ​ It can take up to five working days for us to process your registration. If you need medical care before your registration is complete please contact your previous surgery or 111. ​ ​ GMS1 form New Patient Medical Questionnaire Summary Care Record info

  • Practice News | northenden-gp

    Practice News ​ ​ We have had to temporarily turn off our online forms due to increased demand. We apologise for any inconvenience caused. In order for our phone provider to investigate our ongoing complaints about the phone system, they have requested that we provide examples of the issues our patients are experiencing. We need as many examples from patients as possible - please use the following link to complete a short survey so we can send this back to be investigated: ​ 27th January 2022 Hospitals in Greater Manchester are starting to resume non-urgent surgery and appointments. If your appointment or surgery was recently postponed, please wait to hear from the hospital when they are able to reschedule you. There is no need to contact the hospital or your GP practice for this information. At the beginning of January, the difficult decision was made to pause non-urgent surgery and appointments due to the impact of COVID-19 and the associated staff absence levels. Although services remain busy, the situation has improved to the point where hospitals can start to resume non-urgent surgery. Hospitals will initially start with day case surgery, which is where patients don’t need an overnight stay in hospital after their procedure. As the situation continues to improve over the coming weeks other types of surgery will resume as soon as they are able to. The hospital team will contact patients directly when they can offer a new date for the appointment or surgery. We appreciate how disappointing this will have been for patients affected by this over the past few weeks, especially for those who had already waited some time. Our local hospitals are working hard to resume services as quickly as possible so please bear with them. In the meantime, patients waiting can visit the Greater Manchester While You Wait website - - which has some information and advice on how to manage physical and mental wellbeing during this time. ​ 10th January 2022 We are currently very busy and have a high number of staff members off due to sickness. We are still here to help you and face-to-face appointments are still available for those who need them. If you are asked to come into the surgery, please remember to wear a face covering. We may also offer appointments over the phone, using video calls and messaging to your mobile or computer. We cannot answer COVID-19 vaccine enquires or manage vaccination bookings on this number. You can book a Covid vaccination by calling 119 or booking online or contacting the gateway on 0800 092 4020 or 0161 947 0770. The Covid 19 Community Helpline for advice and support on vaccination and testing is contactable on 0800 840 3858 or by text on 07890 036892. In addition, for support with managing fuel top up payments, food and medication and help with loneliness the Covid 19 Community Response Hub can be contacted on 0800 234 6123. Don’t forget you can also use the NHS app to: get your NHS COVID Pass – view and download your COVID Pass for places in England and Wales using this service, or for travel abroad get advice about coronavirus – get information about coronavirus and find out what to do if you think you have it order repeat prescriptions - see your available medicines, request a new repeat prescription and choose a pharmacy for your prescriptions to be sent to get health advice - search trusted NHS information and advice on hundreds of conditions and treatments. You can also answer questions to get instant advice or medical help near you Thank you for your patience and support 29th December 2021 - Well Northenden Village We are being inundated with queries regarding the pharmacies in Northenden Village. Unfortunately this is out of our hands. ​ Please contact Well directley to complain: Email them at Phone them on 0333 010 2222 (Monday – Friday 09:00 – 12:00, 13:00 – 17:00) Write to them at: The Pharmacy Superintendent’s Team Merchants Warehouse 21 Castle Street Manchester M3 4LZ ​ 23rd December 2021 - Temporary change to fit notes For Statutory Sick Pay (SSP), where employees go off sick on or after 10 December 2021, employers can only ask employees for proof of sickness (such as a fit note) after 28 days of sickness (including non-working days). Proof of sickness cannot be requested earlier than 28 days. Fit notes do not have to be provided for DWP benefit claims until 27 January. This will not affect claims to benefit. These changes are to give GP’s more time to work on the Coronavirus (Covid-19) booster programme. If you are concerned about your health condition, you should continue to see your GP. ​ 24th September 2021 Following the rise in abuse towards practice staff please click the image on the left regarding how GP practices are working differently and what this means for you, as a patient ​ Phone system update - 4th November 2021 We have been in dispute with our phone provider for several months as our phone lines are not fit for purpose. We were finally promised a new system which was due to be installed yesterday. Unfortunately, the engineers who attended were unable to set this up. We are massively disappointed in this outcome as we know how difficult it is for our patients to contact us. We are, once again, in urgent negotiations with our provider to get this issue rectified. Thank you for your patience and understanding during this time. ​ COVID UPDATE - 19th July Throughout the pandemic we have strived to make the surgery as safe as possible for all our patients and staff. We will continue to do so going forward. From the 19th July nothing will change at the surgery – patients will need to still wear a mask, socially distance and use hand sanitiser in the surgery and staff will continue to wear PPE. We do understand that it can be frustrating, but we know that when people come to us they are sick and vulnerable (and some cannot receive the COVID vaccinations due to medical reasons) so we feel it would be wrong to not take these small precautions that can protect people. In terms of opening up, as many of you know, we have never been shut and in fact have consulted with much higher numbers of patients than we did pre-covid (face to face, by phone, by e-consult and by video). We thank you for your understanding and co-operation. ​ Covering your face when you’re in the GP practice Even though the restrictions on wearing a facemask lifted on Monday 19 July, the guidance from Public Health England confirms that people must still wear a face mask in healthcare settings like your GP practice and hospitals. This is to stop the spread of Covid-19 and keep yourself and our staff safe when they’re at work. What does this mean for me? When you book an appointment with your GP you will have a telephone or online appointment where possible but if you need to be seen in person, a GP will book you into the practice. When you arrive at your GP practice, yourself and anyone accompanying you must wear a face covering such as a face mask. You can find out how to make a cloth face covering on the website . Staff in the practice will be wearing personal protective equipment. Doors and windows will be kept open to let any Covid particles out into the air. Your practice will take the necessary steps to make sure that the premises is Covid-19 secure and safe for you to visit. Remember to wash your hands regularly and use the hand sanitiser provided, keep your distance from people, and avoid touching your face. For more information about the current infection prevention and control guidance visit the Gov.UK website . ​ We are working alongside Manchester University to improve our Covid vaccination service. One of their students is collecting anonymous feedback to better understand the perspective of young people. If you are willing to spare a couple of minutes to help us improve our service, please follow this link: ​ We now have a Facebook page! Please visit us and click 'like' it to receive updates from us and share posts to reach the wider community. ​ You can find your NHS number at ​ ​ ​ ​ ​ ​ ​ ​ ​ Due to the ongoing pandemic, we may ask you to access GP services differently. This is so we can limit face-to-face contact and help stop the spread of COVID-19. Please watch the following video for more information. ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ Anyone coming into the practice building will need to wear a face covering. Face coverings should not be used for children under the age of 3 and exceptions can be made for people with sensory needs and those who may find it difficult to manage them correctly. For more information:…/face-masks-and-coverings-to-be-worn-by… ​ Unfortunately we ARE NOT able to provide these for patients. Please see the following link for advise on how to make your own face mask: Click here Open Letter to Patients - Primary Care Pressures Please click the Word document to read

  • Information Leaflets | northenden-gp

    Essential Guide to Statins Protecting your child against flu English Timetable.pdf Tigrinya - transaltion.pdf Vaccines and Porcine Gelatin

  • Specialist Clinics | northenden-gp

    Specialist Clinics/Appointments ​ Click here to view document Baby Clinic - This is for baby weight and immunisations and is run by Health Visitors every Thursday between 1:00 and 2:30pm. Immunisations are completed by one of Practice Nurses, if required. Please Note: Immunisations are limited so please arrive early. ​ ​ Travel Health - Our specially trained nurses provide travel health advice, immunisations and vaccinations. To book into the travel clinic: Please complete and return a travel risk assessment form (also available from reception) and pay a £5 refundable deposit per person. ​ The reception staff will then book you a 20 minute appointment. ​ Please note: sufficient time between your appointment and travel is necessary, as some vaccinations require more that one dose. Please make sure that your appointment is at least eight weeks before travel. If there is not sufficient time between your appointment and travel your vaccinations may not be able to be completed. ​ ​ Smoking Cessation/STOP Smoking Appointments available at the surgery to help patients quit smoking. ​ If you are interested in stopping smoking, please contact the surgery and book a 20 minute appointment with one of our practice nurses. ​ ​ ​ ​ ​ Travel questionnaire

  • Home BP | northenden-gp

    Home Blood Pressure Monitoring Your doctor or nurse may want to measure your blood pressure regularly by using a home blood pressure monitor. This is to make sure that your medicines or lifestyle changes are helping to bring your blood pressure down. ​ Also, you may want to measure your blood pressure yourself at home for your own records. This can be very useful, for a number of reasons: It can give a picture of what your blood pressure is like as you go about your daily life You can see if your blood pressure is higher in the clinic than it is at home You can see how well your medicines and lifestyle changes are working for you ​ Many people find that using a home blood pressure monitor to track their blood pressure helps them feel more in control of their condition. Home monitoring can also give your doctor or nurse a more complete picture of what your blood pressure is like from day to day. ​ For more information about Home BP monitoring, please read this booklet: ​ If you would like to monitor your own BP, please use this diary and hand it in at the reception: Home BP Booklet (Click) Home BP Monitoring Diary (Click)

  • Self Treatment | northenden-gp

    Self Treatment Of Common Illnesses And Accidents Many common aches and pains can be simply treated at home without the need to consult a doctor. Back Pain Back pain causes 13 million working days to be lost in Britain each year. The spine supports the whole weight of the upper body so it is understandable that it sometimes goes wrong. Usually it is a pulled muscle and you should take household painkillers or ones advised by your chemist. Avoid heavy lifting but try to keep mobile. If it fails to settle down after one week arrange to consult your doctor. Burns Apply large quantities of cold water to the affected area as soon as possible and maintain this until the pain subsides. This may take as long as 15 minutes! If the skin is unbroken but blistered, apply a loose, dry dressing. If the burn is larger than four or five inches in diameter or if the skin is broken, consult your doctor as soon as possible. Colds Even in this day and age there is still no magic cure for the common cold. Go to bed, take plenty of drinks. If you have a headache or are feverish, take aspirin or paracetamol. Do not request antibiotics, as these will have no effect! Diarrhoea Diarrhoea is usually caused by a viral infection and is therefore unable to be treated directly. It can be accompanied by nausea, vomiting and abdominal pains. Generally it is advisable that the person starves for a period of 24 hours, taking only fluids or rehydration tablets which can be obtained from a chemist. This advice applies to both children and adults. If the diarrhoea persists despite these measures arrange to consult your doctor. Sprains Treat with a cold compress, containing ice if possible, for 15 to 30 minutes to reduce the swelling. Then firmly apply a crepe bandage and give the sprain plenty of rest until all discomfort has subsided. Take painkillers if necessary. If symptoms persist after a few days consult your doctor. Nosebleeds Sit in a chair, lean forward with your mouth open, and pinch your nose just below the bone for approximately 10 minutes, by which time the bleeding should have stopped. Avoid hot drinks or hot food for 24 hours. If symptoms persist, consult your doctor. Minor Cuts And Grazes Wash the wound thoroughly with water and a little soap. To stop bleeding apply a clean handkerchief or dressing firmly to the wound for about five minutes. Cover with a clean dry dressing. Sunburn Treat as for other burns with cold water to remove the heat. Calamine lotion will relieve the irritation whilst paracetamol will also help. Children are particularly susceptible to sunburn and great care should be taken to avoid overexposure to the harmful effects of the sun. The use of sunblock is recommended. Chickenpox On the first day a rash appears as small red patches about 3-4mm across. Within a few hours of these developing, small blisters appear in the centre of these patches. During the next three or four days further patches will appear and the earlier ones will turn ‘crusty’ and fall off. Calamine lotion may be applied to soothe the often severe itching. Cool baths may also help. The most infectious period is from two or three days before the rash appears and up to five days after this date. Children may return to school as soon as the last ‘crusts’ have dropped off. German Measles (Rubella) The rash appears during the first day and usually covers the body, arms and legs in small pink patches about 2-4mm across and doesn’t itch. No other symptoms are usually present apart from occasional aching joints. It is infectious from two days before the rash appears, until the rash disappears in about four or five days from that date. The only danger is to unborn babies and, therefore, it is important that all contacts are informed in order that anyone who may be pregnant can contact their doctor. Immunisation can prevent this disease. Measles The rash is blotchy and red and appears on the face and body around the fourth day of illness. It is at its most infectious from two or three days before the rash appears until eight or ten days after that date. Immunisation can prevent this disease. Mumps Symptoms are swelling of the gland in front of one ear often followed, after a couple of days, by swelling in front of the other ear. It is infectious from two or three days before the swelling appears until eight or ten days after that date. If the pain is severe you should consult your doctor. Immunisation can prevent this disease. Influenza and Pneumonia Vaccinations These vaccinations are routinely offered to patients as an aid in the prevention of Influenza and Pneumonia. It is particularly important that patients with reduced immunity to acquired infections have these vaccinations. Apart from patients with reduced immunity through general poor health or patients over 65, the following patients should have the flu injections: Patients with Chronic Obstructive Pulmonary Disease, Diabetic Patients, Patients with Asthma, Patients with CHD. The consequences for these patients in having flu or pneumonia may be much more serious than for a healthy patient. Younger patients without particular risk factors but who live in shared accommodation or residences should also have flu vaccinations.

  • Contact Us | northenden-gp

    Contact Us Practice Manager - Allison Hey Assistant Practice Manager - Paula Lock Northenden Group Practice ​ 489 Palatine Road, Northenden,Manchester, M22 4DH Tel: 0161 998 3206 ​ Email - NHS Choices Complaints Procedure You can send your complaints and feedback to us by writing a letter to the Practice Manager, Allison Hey. We endeavor to respond to your complaint within three working days of receiving it. The matter will be fully investigated and a written statement of the investigation, with its conclusion, will be sent within ten days of receipt of the complaint.