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  • Flu Season 2021/22 | northenden-gp

    Flu Season 2021/22 Upcoming Flu Clinics at Northenden Group Practice 2021/22 ​ If you are eligible for a flu vaccination please contact us to book. You can either call the surgery on 0161 998 3206 or use the following form (stating when you are available) to book: ​ Please see below to check if you are eligible for a flu vaccination this year. ​ ​ ​ ​ ​ ​ The flu virus on average kills 11,000 people and hospitalises tens of thousands in England each year. This year you’re more are likely to catch flu as fewer people will have built up natural immunity to it during the COVID-19 pandemic – meaning it is more important than ever to get your flu vaccine. If you get flu and COVID-19 at the same time, research shows you're more likely to be seriously ill. Getting vaccinated against flu and COVID-19 will provide protection for you and those around you for both these serious illnesses. That’s why we are urging everyone who is eligible to take up the free flu vaccine this year as well as any other winter vaccinations that they are eligible for. Some people may be eligible for both the flu and the COVID-19 booster vaccines. If you are offered both vaccines, it's safe to have them at the same time. Find out more about the COVID-19 booster vaccine and who can get it. Where can I get my flu jab? at your GP surgery if you’re eligible (see below) at a pharmacy offering the service – Find a flu vaccinating pharmacy your midwifery service if you're pregnant at a hospital appointment ​ Who can get their flu jab at their GP practice? We will contact you directly if you’re eligible for the flu vaccine. You can be vaccinated at your GP practice if you: are 50 and over (including those who'll be 50 by 31 March 2022) have certain health conditions are pregnant are in long-stay residential care receive a carer's allowance, or are the main carer for an older or disabled person who may be at risk if you get sick live with someone who is more likely to get infections (such as someone who has HIV, has had a transplant or is having certain treatments for cancer, lupus or rheumatoid arthritis) are a frontline health or social care workers Find out more about flu vaccines and children’s vaccines on the NHS website. ​ Please click to open the leaflet

  • Diabetes My Way | northenden-gp

    For more information on Diabetes My Way:​

  • Accessibility to Information | Northenden Group Practice

    Easy Read Practice Leaflet CLICK HERE FOR FULL LEAFLET Online Services (Easy Read) CLICK HERE FOR FULL LEAFLET CLICK HERE FOR FULL LEAFLET CLICK HERE FOR FULL LEAFLET CLICK HERE FOR FULL LEAFLET Translation Services BSL Health Access is a brand new, on demand video remote interpreting service for any public health care requirement in England, Wales and Scotland where access to BSL interpretation is not available. For many Deaf people, using the English language is not always an effective or safe and appropriate way to communicate important medical advice. This is why SignHealth and InterpreterNow are working together to provide FREE access to online BSL Interpreters. The purpose of the service is to facilitate communication in health related situations such as GP’s, dentists, pharmacies, opticians, NHS hospitals and any health-care related appointments. The service is available, 24 hours a day, 7 days a week and it is free! It is a very easy and step by step process.

  • Policies & Privacy Notice | northenden-gp

    Equality and Diversity Policy OUR COMMITMENT AS A SERVICE PROVIDER 1) We aim to provide services to which all clients are entitled regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation, offending past, caring responsibilities or social class. 2) We will make sure that our services are delivered equally and meet the diverse needs of our service users and clients by assessing and meeting the diverse needs of our clients. 3) This policy is fully supported by senior management and has been agreed with employee representatives 4) This policy will be monitored and reviewed annually. 5) We have clear procedures that enable our clients, candidates for jobs and employees to raise a grievance or make a complaint if they feel they have been unfairly treated. 6) Breaches of our equality and diversity policy will be regarded as misconduct and could lead to disciplinary proceedings. POLICY STATEMENTS AGE We will: ensure that people of all ages are treated with respect and dignity; ensure that people of working age are given equal access to our employment, training, development and promotion opportunities; and challenge discriminatory assumptions about younger and older people. DISABILITY We will: provide any reasonable adjustments to ensure disabled people have access to our services and employment opportunities; challenge discriminatory assumptions about disabled people; and seek to continue to improve access to information by ensuring availability of loop systems, braille facilities, alternative formatting and sign language interpretation. RACE We will: challenge racism wherever it occurs; respond swiftly and sensitively to racists incidents; and actively promote race equality in the Company. GENDER We will: challenge discriminatory assumptions about women and men; take positive action to redress the negative effects of discrimination against women and men; offer equal access for women and men to representation, services, employment, training and pay and encourage other organisations to do the same; and provide support to prevent discrimination against transsexual people who have or who are about to undergo gender reassignment. SEXUAL ORIENTATION We will: ensure that we take account of the needs of lesbians, gay men and bisexuals; and promote positive images of lesbians, gay men and bisexuals. RELIGION OR BELIEF We will: ensure that patients’ religion or beliefs and related observances are respected and accommodated wherever possible; and respect people’s beliefs where the expression of those beliefs does not impinge on the legitimate rights of others. Zero Tolerance Policy At Northenden Group Practice, we follow a zero tolerance policy regarding abusive behavior towards staff and patients. This includes the use of offensive language and speech that specifically references homophobia, biphobia and transphobia. ​ We have, and follow an Equality & Diversity policy, taking into account the needs of all patients and staff, including on the grounds of sexual orientation, gender identity and trans status. This policy is reviewed and updated with staff undergoing training, every 12 months. Northenden Group Practice General Practice Privacy Notice ​ The Data Controller is: Allison Hey – Practice Manager How we use your information: ​ This privacy notice explains why the Northenden Group Practice collects personal information about you, and how that information may be used. We are committed to being transparent about how we collect and use that data and to meeting our data protection obligations. As Data Controllers, GPs have responsibilities under the Data Protection Act 2018 (DPA18). This means ensuring that your personal data is handled in ways that are safe, transparent and what you would reasonably expect. ​ We respect your trust in us to use, store and share your information. In this notice we explain how we collect personal information about you, how we use it and how you can interact with us about it. We try to keep this notice as simple as possible but if you are unfamiliar with our terms, or want more detail on any of the information here, please contact us at ​ ​ Capturing images – CCTV Visiting our premises Our premises are monitored by CCTV so your image may be captured whenever you enter our site boundary and within our premises. We use CCTV for maintaining public safety, the protection and security of our property and our staff and for the detection, prevention and investigating of crime. It may also be used to monitor staff when carrying out work duties. For these reasons, the information processed may include visual images, including personal appearance and behaviour of those displayed and recorded on the system. Where the CCTV is located on our premises but near a public space, it may also record these images even if you have not directly visited our premises. There are signs to show you when you are entering an area monitored by our CCTV. CCTV images are normally held for 30 days and then deleted unless we require to retain them for investigative or policing enquiries. ​ Meeting our legal and regulatory obligations To use your information lawfully, we rely on one or more of the following legal bases: • for the performance of a task carried out in the public interest or where it is necessary in the exercise of official authority vested in us • the performance of a contract • where the processing is necessary for compliance with our legal obligations • protecting the vital interests of you or others • for our organisational legitimate interests; e.g. for incidental and ancillary data processing, for example the management of non-patient or medical databases used for our internal administrative purposes • where appropriate with your consent • where necessary for the purposes of preventative or occupational medicine, for the assessment of medical diagnosis, the provision of health or social care or treatment or the management of health or social care systems and services. We also respect the common law duty of confidentiality and to satisfy the common law we may rely on implied consent to share confidential health data for the provision of direct care; for example, when a patient agrees to a referral from one healthcare professional to another. Health care professionals are required to maintain records about your health including any treatment or care you have received within the NHS (e.g. NHS Hospital Trust, GP Surgery, Walk-in clinic, etc.). Using these records helps us to provide the best possible healthcare for our patients. NHS health records may be processed electronically or on paper or a mixture of both and a combination of working practices and technology are used to ensure that your information is kept confidential and secure. Records used and stored by this GP Practice may include the following information: • Any contact we have with you, such as appointments, clinic visits, emergency appointments, telephone triage etc. • Notes and reports about your health • Details about your treatment and care • Details about you, including your date of birth, NHS number, address and next of kin etc. • Results of investigations about you such as laboratory tests, x-rays, etc. • Relevant information from other health professionals, agencies, relatives or those who care for you This Practice collects and holds data for the sole purpose of providing healthcare services to our patients and we will ensure that such sensitive information is kept confidential. However, we may disclose your personal information if: (a) It is required by law (b) You consent to do so – either implicitly (e.g. for your own treatment and care) or explicitly for other purposes (e.g. sending you newsletters etc.) (c) It is justified in the public interest Some of your personal data will be held centrally and used for statistical purposes. Where we hold data centrally, we take strict measures to ensure that individual patients cannot be identified. Sometimes information about you may be requested to be used for research purposes. Northenden Group Practice will always endeavour to gain your consent before releasing such information. Under the powers of the Health and Social Care Act 2012 (HSCA) the Health and Social Care Information Centre (HSCIC) can request Personal Data from GP Practices without seeking the patient’s consent. Improvements in information technology are also making it possible for us to share data with other healthcare providers with the objective of providing you with better care. Any patient can choose to withdraw their consent to their data being used in this way. When Northenden Group Practice is about to participate in any new data-sharing scheme we will make patients aware by displaying prominent notices in the surgery and on our website, at least four weeks before the scheme is due to start. We will also explain clearly what you have to do to ‘opt-out’ of each new scheme. A patient can object to their personal information being shared with other health care providers, however if this limits the treatment that you can receive then the doctor will explain this to you at the time. Risk Stratification Risk stratification is a process for identifying and managing patients who are at a higher risk of emergency hospital admission. Normally, this is because patients have a long-term condition such as chronic obstructive pulmonary disease (COPD) or some cancers. NHS England encourages GPs to use risk stratification tools as part of their local strategies for supporting patients with long-term conditions and to help prevent avoidable admissions. In order to achieve this, information about you is collated from several sources, including this GP Practice and from NHS Trusts etc. A risk score is then produced through an analysis of your anonymous information using computer programmes. Your information is only provided back to your GP or member of your care team in an identifiable form. Risk stratification enables your GP to focus on the prevention of ill health and not just the treatment of sickness. If necessary, your GP may be able to offer you additional services. Please note that you have the right to opt out of Risk Stratification. Should you have any concerns about how your information is managed or wish to opt out of any data collection at Northenden Group Practice, please contact your GP or a healthcare professional to discuss how the disclosure of your personal information can be restricted. All our patients have the right to change their minds and reverse a previous decision. Please contact Northenden Group Practice if you change your mind regarding any previous decision. ​ Invoice Validation If you have received treatment within the NHS, access to your personal information may be required to determine which Clinical Commissioning Group should pay for the treatment or procedure that you have received. This information would most likely include information such as your name, address, date of treatment and may be passed on to enable the billing process. These details are held in a secure environment and kept confidential. This information will only be used to validate invoices and will not be shared for any further purposes. Hospital attendance ​ Personal data about any hospital attendance is obtained from the Health and Social Care Information Centre (HSCIC) and matched to NHS data to create a risk profile about you. ​ NHS Health Checks All our patients aged 40-74, not previously diagnosed with cardiovascular disease are eligible to be invited for an NHS Health Check. Nobody outside the healthcare team at Northenden Group Practice will see confidential information about you during the invitation process. Your details will be securely transferred to a third-party data processor (if appropriate). You may be offered the chance to attend your health check either within Northenden Group Practice or at a local community venue. If your health check is at a community venue, all data collected will be securely transferred back into the Northenden Group Practice system and nobody outside the healthcare team at Northenden Group Practice will see any confidential information about you during this process. ​ How do we maintain the confidentiality of your records? We are committed to protecting your privacy and will only use information collected lawfully in accordance with the DPA18 and DPA 18, the Human Rights Act, the Common Law Duty of Confidentiality, the Health and Social Care Act 2012 and the NHS Codes of Confidentiality and Security. All our staff, contractors and professional members receive appropriate and on-going training to ensure they are aware of their personal responsibilities. They also have employment contractual obligations to uphold your confidentiality, which are enforceable through disciplinary procedures. Your information may be shared internally, including with members of the practice team but only a limited number of authorised staff have access to your personal information (where it is appropriate to their role) and access is only allowed on a strict ‘need-to-know’ basis. We strive to maintain our duty of confidentiality to you at all times. We will only ever use or pass on personal identifiable information about you if others involved in your care have a genuine need to have it. We will not disclose your information to any third-party without your permission, unless there are exceptional circumstances (i.e. life or death situations), or where the law requires information to be passed on. We are mindful of the UK information sharing principle following Dame Fiona Caldicott’s information sharing review amongst health professionals. We recognise that our duty to share information can be as important as the duty to protect patient confidentiality. Therefore, we encourage our health and social care professionals to have the confidence to share information in the best interests of our patients within the framework set out by the Caldicott principles; ‘To share or not to share – the Information Governance Review’. ​ Who do we share your information with? We may also share your information, subject to strict agreements on how it will be used, with other care providers and agencies. These could include: • NHS and specialist hospitals, Trusts • Other GPs • Independent Contractors such as dentists, opticians, pharmacists • Private and Voluntary Sector Providers • GP practice federations • Ambulance Trusts • Clinical Commissioning Groups and NHS England • NHS Digital • National Institute for Health and Care Excellence • Care Quality Commission • NHS Improvement • NHS Shared Business Services • Universities • Social Care Services and Local Authorities • Education Services • Police and Fire and Rescue Services • Other ‘data processors’ during specific project work e.g. Diabetes UK ​ Health & Safety requirements: If you have an accident whilst you are on any of our premises, this must be reported and will be recorded and kept for the purposes of health and safety and insurance requirements. ​ How do we protect your data? We take the security of your data very seriously. We have internal policies and controls in place to try to ensure that your data is not lost, accidentally destroyed, misused or disclosed, and is not accessed except by its employees in the performance of their duties. Where we engage with third parties to process personal data on our behalf, we stipulate our privacy expectations in written instructions. They are under a strict duty of confidentiality and are obliged to implement appropriate technical and organisational measures to ensure the security of data. ​ Access to personal information We aim to be as open as we can regarding access to personal information. Individuals can find out if we hold any personal information about them by making a ‘subject access request’ under the DPA 18. You also have the right to require it to be amended or removed should it be inaccurate. If we do hold information about you, we will: • give you a description of it; • tell you why we are holding it; • tell you who it could be disclosed to; and • let you have a copy of the information in an intelligible form provided it is lawful to do so. To make a request to Northenden Group Practice for any of your personal information we may hold, you need to contact our Data Protection officer on the data controller address given in this document. You have the right to complain to the Information Commissioners’ Office if you believe that we have not complied with the requirements of the DPA18 regarding your personal data. ​ Storing or transferring your information outside the European Economic Area ("EEA"). We do not transfer or store your personal information outside the EEA. ​ How long we'll keep your information We only keep your information for as long as we need it. We'll retain certain information (e.g. contact information and bank details) for as long as you have a relationship with us. The length of time depends on the purpose of the processing. Generally, we keep: Data for ten years ​ ​ Complaints or Queries Northenden Group Practice tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures. We are happy to provide any additional information or explanation needed. Any queries you have should be addressed to: or telephone us on 0161 998 3206. You can also contact the Information Commissioner's Office at or write to Wycliffe House Water Lane, Wilmslow, Cheshire SK9 5AF or 0303 123 1113 for information, advice or to make a complaint. Any changes to this notice will be published on our practice website.

  • Neighbourhood Working | northenden-gp

    Wythenshawe, Brooklands & Northenden Northenden Group Practice 489 Palatine Road Northenden Manchester M22 4DH 0161 998 3206 Park Medical Centre 434 Altrincham Road Wythenshawe Manchester M23 9AB 0161 998 5538 Brooklands Medical Practice 594 Altrincham Road Brooklands Manchester M23 9JH 0161 998 3818 Woodlands Medical Practice 9 Maple Road Sale Manchester M23 9RL 0161 962 1332 Northern Moor Medical Practice 216 Wythenshawe Road Wythenshawe Manchester M23 0PH 0161 998 2503 “We are guests in someone else’s neighbourhood” Manchester Local Care Organisation ’s Wythenshawe (Brooklands) & Northenden Integrated Neighbourhood Team (INT) is working towards a new model of neighbourhood working across Manchester . It's one of the 12 INTs in the city - each working across an approximate population of 30-50,000 people. On a practical level INTs bring NHS community health and adult social care services together to improve how they work for people. Staff will be located together in the same building and can work together. That means that district nurses, social workers and other staff meet each day, carry out joint visits and discuss the best plan for people in their care. As little as 10% of a population’s health and wellbeing is linked to access to Healthcare so the teams also work in the place they are based with other organisations (for example the police, council neighbourhood teams and housing), and importantly local community groups and people who live in the area to improve services. The neighbourhood team hold bimonthly Neighbourhood Partnership meetings and are committed to ensuring that plans, initiatives and solutions are genuinely co-produced, involving local residents, organisations and communities of interest. To find out more information about Wythenshawe and Northenden’s neighbourhood work please contact r Our neighbourhood area is: Northenden Group Practice Northern Moor Medical Practice The Park Medical centre Brooklands Medical Practice Woodlands Medical Practice To find out what's going on in the neighbourhood click here

  • Dental Services

    Dental Services If you have toothache or need to see a dentist and you live in Manchester, you can contact the Manchester dental helpline.This is a service that manages urgent appointments at lots of dental practices across the city. Just tell them what the problem is and where you are and they can arrange an emergency appointment with a dentist near you. Manchester Dental Helpline The helpline provides the following services to the residents of Manchester: Arranging emergency appointments for patients in need of urgent care, usually on the same day, close to home at more than 30 dental practices across the city Support to NHS Manchester residents looking to access local NHS dental services Advice and support with dental related queries Signposting and referral to other services In-hours Helpline number (0161 476 9649) 8am-6pm Monday to Friday. Out-of-hours number (0161 337 2246) 6pm-10pm Monday to Friday. 10am-10pm Weekends and Bank Holidays. Outside these times please call NHS 111 If you live outside Manchester, you can find your nearest dentist by visiting NHS choices or by texting 'dentist' to 64746 - you'll receive three free text messages with the contact details for the three NHS dentists closest to where you are People no longer have to register with an NHS dentist - dentists provide a 'course of treatment' to NHS patients. At the end of your course of treatment, your dentist will recommend when you next need a dental check up. Charges Depending on what you need to have done, you should only ever be asked to pay one charge for each complete course of treatment, even if you need to visit your dentist more than once to finish it. You will not be charged for individual items within the course of treatment. There are three 'bands' of charges for all NHS dental treatments: Band 1 course of treatment - £17.50 Band 1 treatments can include examination, diagnosis (including X-rays), advice on how to prevent future problems, scale and polish (if clinically necessary), and application of fluoride varnish or fissure sealant. Band 2 course of treatment - £48.00 Band 2 treatments include everything in Band 1 above, as well as any further dental work, like fillings, root canal treatment or removal of teeth. Band 3 course of treatment - £209.00 Band 3 treatments include everything in Bands 1 and 2 above, as well as any work that needs to be sent away to a dental lab, like crowns, dentures and bridges. You do not have to pay for NHS dental treatment if, when the treatment starts, you are: Aged under 18 Under 19 and receiving full-time education Pregnant or have had a baby in the previous 12 months Staying in an NHS hospital and your treatment is carried out by the hospital dentist An NHS hospital dental service outpatient (however, you may have to pay for your dentures or bridges) You also do not have to pay if, when the treatment starts, you are receiving: Income Support Income-related Employment and Support Allowance Income-based Jobseeker's Allowance Pension Credit guarantee credit or You are named on a valid NHS tax credit exemption certificate or you are entitled to an NHS tax credit exemption certificate You are named on a valid HC2 certificate ​ Being named on or in receipt of Universal Credit can entitle you to free NHS dental treatment in certain circumstances, however will depend on where and when the costs are being incurred. More information regarding all benefits is available on the GOV.UK website

  • Register | Northenden Group Practice

    New Registrations We are happy to see new patients at Northenden Group Practice. Please use the map below to check if you live in the practice boundaries. To register, please complete the following three forms. You can then either email them to us at or print and post them into the white "prescriptions" box at the front of the surgery. Forms are also available from reception. It is important that forms are filled out fully. If you need help with this please ask at the reception desk. ​ Everyone is welcome in general practice. You do not need to provide proof of ID, address, immigration status or have an NHS number in order to receive care or see a GP. ​ Primary care services are free of charge to all, whether registering with a GP as an NHS patient, or accessing NHS services as a temporary patient . (A temporary patient is someone who is in the area for more than 24 hours and less than 3 months.) ​ If you do not have a fixed abode you are welcome to provide a care of address (ie a friend's address, a day centre or even the surgery's). ​ It can take up to five working days for us to process your registration. If you need medical care before your registration is complete please contact your previous surgery or 111. ​ ​ GMS1 form New Patient Medical Questionnaire Summary Care Record info

  • Patient Participation Group | northenden-gp

    Patient Participation Group Patient participation groups were developed as a way to extend patient involvement. A format that encourages people to engage with the NHS at the same time as engaging in their own health care. They can provide practical support for the practice and can contribute to the continuous improvement of services. ​ The practice's PPG group meets on a six-weekly basis. The minutes from the last meeting are attached below. Aims •To participate in the health improvement of the local population •To encourage patients to engage in their own healthcare Objectives •To have Knowledge on issues that impact on health •Being a signpost to other services. agencies •Sharing experience & feeding back •Identifying areas with scope for improvement •Highlighting excellence •Turning knowledge into action •Supporting change •Bringing peers together for mutual encouragement •Promoting self-management•Linking into the community What can you do to help? • Provide services/facilities in the surgery i.e. resource library, health promotion information (where space allows) • Help with patient surveys, and discuss results • Contribute to service development and decision making • Lobby local organisations, patients etc. This is not! •A forum for individual complaints •A tool for Implementation of the Governments or any individuals pre-determined agenda •Unwanted extra workload If you are interested in joining this group, please email: PPG meeting - minutes TUESDAY 16th MARCH 2021 CLICK PHOTO TO OPEN

  • Citizens Advice | northenden-gp

    Specialist Clinics/Appointments ​ Citizens Advice Northenden Group Practice are working with Citizens Advice Manchester to offer an 'Advice on Prescription' service. We know that many of the issues you face can't be fixed by a GP, but speaking to a trained adviser about your concerns may help you to feel healthier and happier. CAM can help with issues around welfare benefits, dent and money, housing, employment, energy and much more. To use the service, use the telephone provided in the surgery, ask a member of the practice team to refer you in, or click here to refer yourself in. Click Here The Northenden surgery has a dedicated phone for patients to use to contact Citizens Advice. ​ Please ask at reception for more information Picture1 Picture2 Picture5 Picture1 1/5

  • Home BP | northenden-gp

    Home Blood Pressure Monitoring Your doctor or nurse may want to measure your blood pressure regularly by using a home blood pressure monitor. This is to make sure that your medicines or lifestyle changes are helping to bring your blood pressure down. ​ Also, you may want to measure your blood pressure yourself at home for your own records. This can be very useful, for a number of reasons: It can give a picture of what your blood pressure is like as you go about your daily life You can see if your blood pressure is higher in the clinic than it is at home You can see how well your medicines and lifestyle changes are working for you ​ Many people find that using a home blood pressure monitor to track their blood pressure helps them feel more in control of their condition. Home monitoring can also give your doctor or nurse a more complete picture of what your blood pressure is like from day to day. ​ For more information about Home BP monitoring, please read this booklet: ​ If you would like to monitor your own BP, please use this diary and hand it in at the reception: Home BP Booklet (Click) Home BP Monitoring Diary (Click)