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  • Complaints Procedure | northenden-gp

    Complaint Procedure You can send your complaints and feedback to us by writing a letter to the Practice Manager, Allison Hey. We endeavor to respond to your complaint within three working days of receiving it. The matter will be fully investigated and a written statement of the investigation, with its conclusion, will be sent within ten days of receipt of the complaint.

  • Advice for Patients during Coronavirus | northenden-gp

    For all the latest coronavirus information go to : LETTER FOR PEOPLE FEELING VULNERABLE OR AT HIGH RISK OF COVID-19 (CAN BE GIVEN TO EMPLOYERS) Click here Letter for people who are shielding (click here) Covid-19 Antibody Testing Please be aware that antibody tests will only be carried out if clinically appropriate. We are not routinely testing patients and we are awaiting further advice from the government. You still need to follow the social distancing and hygiene measures set out by the government, even if you've previously had the virus. Coronavirus Fact Sheets (click to view document) Being on your own How to stay safe Stay safe in June Face masks Face masks - 15th June Support bubble Shielding Update How to get a test Child exemption Exemption Help/Advice for new parents during lockdown Mental Health/ Well Being URGENT MENTAL HEALTH HELP/ADVICE: ​ Find a local NHS Urgent Mental Health Helpline : ​ You can call for: 24-hour advice and support - for you, your child, your parent or someone you care for help to speak to a mental health professional an assessment to help decide on the best course of care ​ Free listening services : These services offer confidential advice from trained volunteers. You can talk about anything that's troubling you, no matter how difficult: Samaritans : Call 116 123 to talk or email: for a reply within 24 hours Shout Crisis Text Line : Text "SHOUT" to 85258 or text "YM" if you're under 19 Childline : If you're under 19, you can also call 0800 1111. The number will not appear on your phone bill ​ 5 Steps to Mental Wellbeing : ​ Every Mind Matters, Looking after your Mental Health : ​ Maternity Services - St Mary's and Wythenshawe Hospital Click here to view document Smoking and Pregnancy Click here to view document Bereavement Help and Advice Bereavement Helpline: 0800 2600 400 Please note this is for immediate bereavement support and is available to anyone who may need it. NHS advice on grief after bereavement or loss : Cruse helpline : 0808 808 1677. Opening hours are Monday-Friday 9.30-5pm with extended hours on Tuesday, Wednesday and Thursday evenings open until 8pm Advice on how to support children/young people with bereavement : or click PDF for leaflet ​ ​ Greater Manchester Bereavement Service : ​ If you’d like more information, further support, or to talk to someone about what is right for you, call LGBT Foundation’s helpline on 0345 3 30 30 30 or email Advice for Parents Click here to view full size Stroke Awareness Stroke Helpline : Call 0303 3033 100 or email . Regular opening times: Monday, Thursday and Friday: 9am – 5pm Tuesday and Wednesday: 8am – 6pm Saturday: 10am – 1pm Sunday: Closed ​ Supporter Care Helpline : 0300 3300 740 Your COVID Recovery As you find yourself recovering from COVID-19 you may still be coming to terms with the impact the virus has had on both your body and mind. These changes should get better over time, some may take longer than others, but there are things you can do to help. Your COVID Recovery helps you to understand what has happened and what you might expect as part of your recovery. ​ Public Transport For those who must use public transport, there are a few simple steps you can take to help keep everyone safe: ​ Wear a face covering. Keep a two-metre distance where possible on the platform, stop, station and on-board. Wash or sanitise your hands regularly and carry your own hand sanitiser. Use contactless payment methods or smart ticketing where possible and use exact change if cash is needed. COVID- 19 Guidance ​ Click the link to find this information leaflet in alternative languages: Emergency Contact Card Click the link to find this information leaflet in alternative languages: Diabetes Advice and Fact Sheet Diabetes Advice Diabetes Fact Sheet Help the fight against COVID-19 Click here to view full size Keeping Well at Home Click here to view document Keeping safe whilst Isolating Click here to view document

  • Disclaimer

    Disclaimer 1. Accuracy Our Practice internet site is intended primarily to provide information about our Practice and Services. We have taken care to ensure that all information is provided is accurate and valid. However, The Practice accepts no responsibility for use of the information provided. The advice for patients is as comprehensive and accurate as possible, but it can only be of a general nature and should not be used as a substitute for a consultation with a medical professional. 2. Medical Information on the Web The Internet can be a useful resource for researching medical conditions. It also has inherent weaknesses that you should be aware of. If you use the Internet for medical research or information, please be aware of the following points: Always look for a balanced view – do not rely on advice from one site and seek a balanced viewpoint. Remember that anyone can publish anything on the Internet. Make sure that the authors’ names and their qualifications are included – anonymous information may not be sourced accurately. Be aware that advertising might influence the site contents – check for commercial sponsorship or for advertising which might influence the information on the site. Check that the website is updated regularly. Be cautious of online diagnoses or consultations. Check the Websites Privacy and Confidentiality Policy. Beware that Website information or advice sourced from outside the UK might describe treatments not available in the UK. 3. Suitability and Availability We cannot guarantee that this website will meet your requirements, or that it will be of satisfactory quality, or that it will be fit for your particular purpose, or that it will not infringe the rights of third parties, or that it will be secure. Further, we cannot guarantee uninterrupted access to Our Website, or the sites to which it links. We accept no responsibility for any damages arising from the loss of use of this information. 5. Links to Other Websites All links from our Practice Website to any other Websites are provided for information and convenience only. We cannot accept responsibility for sites linked to, or the information found there. A link does not imply an endorsement of a site; likewise, not linking to a particular site does not imply lack of endorsement. 6. Data Collection Please be aware that we collect contact details of those who wish to communicate with us via e-mail, collect aggregated (non-personal) information about which pages visitors to our website chose to access, and collect information volunteered by visitors to our website (such as survey information and/or site registrations). The information we collect is used to improve the content of our Web pages and the quality of our service. ​ 7. Hosting, Networks and Data Storage Please be aware that our Website uses Third Party Service Providers, Vendors and Hosting Partners to provide the necessary hardware, software, networking, storage, and related technology required to support our Website.

  • GP Patient Survey | northenden-gp

    Around 2.3 million people, aged 16 and over, who are registered with a GP practice in England will receive an invitation to take part in Europe’s biggest patient experience survey in early January. As GP practices have had to make a number of changes over the last 12 months in response to the COVID-19 pandemic, it is more important than ever that we hear about experiences of using local GP and health services. The invitations go out by letter to a sample of people from each of more than 6800 practices. Following a successful pilot, the survey team at NHS England and NHS Improvement are sending text message reminders to the whole sample (where a mobile number is recorded) alongside paper questionnaires. The data provides vital information to the NHS to identify what’s working well and what can be improved. It helps identify inequalities in experience too, such as for certain age or ethnic groups or people with other protected characteristics. It can also provide new information that does not come to light in other ways. Last year’s survey helped the NHS to learn more about the high proportion of people who have caring responsibilities and about how this affects their experiences of using health services.

  • Home BP Monitoring | northenden-gp

    Home Blood Pressure Monitoring ​ If you have recently had high blood pressure or have had a history of high blood pressure, The doctors or nurses may ask you to record your blood pressure at home. The following form can be used if you have been told to send us your results so we can decide how to further treat your high blood pressure. Please only use this form if you have been instructed to do so by one of our clinicians.

  • | northenden-gp

    Coronavirus (COVID-19): latest information and advice ​ ​ If you are concerned that you have symptoms of Coronavirus and want medical advice either ​ Visit 1 11 online coronavirus service (click for link) or D ial 111 ​ Please DO NOT attend the surgery unless you have been specifically asked to do so after conversation with a GP from the practice. This will help support us in dealing with this period of high demand by reducing disruption and risk to others. ​ Go to NHS.UK/coronavirus for information about the virus and how to protect yourself. ​ For the most up to date information and advice please visit Coronavirus (COVID-19): latest information and advice ​ ​ Close

  • Old_Appointments | northenden-gp

    GP's run an appointment system for both doctors and nurses. There is set times for these appointments,. We will attempt to provide appointments at times that suit your schedule, however this may not be possible at all times. You can make an appointment by telephone or by coming into the surgery. You will be offered an appointment with a doctor/nurse but we cannot guarantee that it will be with a doctor/nurse of your choice. Please ask for more than one appointment if you require more than one patient to be seen. Any annual check ups can be arranged with a nurse. Consultation time is precious - if you have a few problems to discuss, please ensure you book a double appointment. Please ensure you cancel any appointment which you are unable to attend. Doctor Appointment Monday – Friday 10 minute appointments Morning appointments are released from 8:20am and you must contact the surgery before 10:00am for an appointment on the day. Afternoon appointments are made available 7 days in advance and are released after 10:00am daily. Telephone appointments are also available with a doctor for which you can call on the day. Minor Illness Monday – Friday 8:30-10:00am (mornings only) One problem/short appointment To be seen in this surgery you must have only ONE PROBLEM which can be dealt with quickly. You will usually see the Nurse first followed by a Doctor – this appointment should only last a few minutes. Please use this service wisely for the benefit of all our patients – if you are unsure whether the Minor Illness Surgery is suitable please see below for examples. Suitable for Problems such as: Skin infections Earache Simple coughs/colds Sore throats Diarrhoea/vomiting which have not improved within a few days or following advice from a Chemist Contraceptive pill repeat Contraceptive injection repeat HRT repeat Cystitis Conjunctivitis Sick note (not forms) Quick medication review Please reload Unsuitable for Problems such as: Need for a referral Depression Anxiety Chest pain Stomach pains Headaches Please reload

  • Patient Confidentiality

    Patient Confidentiality Introduction The reasons for the Policy: all information held at the Practice about patients is confidential, whether held electronically or in hard copy other information about the Practice (for example its financial matters) is confidential staff will by necessity have access to such confidential information from time to time Applicability The policy applies to all employees and Partners, and also applies to other people who work at the Practice e.g. self-employed staff, temporary staff and contractors (all collectively referred to as ‘staff’ below). This does not include situations which are covered under existing safeguarding legislation, under which there may be a duty to disclose information in certain circumstances. These are: If we are concerned about the safety of a child (someone under the age of 18, this may be the client) If we are concerned about the safety of a vulnerable adult (A person aged 18+ whose physical or mental condition makes them particularly vulnerable) The patient is acting, or likely to act, in a way that could cause serious harm to him or herself, or put others at risk of harm. There is the possibility of serious risk to a particular person or persons, or to the public in general. Information relating to an act of terrorism or money laundering is disclosed In these cases the patient must be stopped if possible before the disclosure and warned that the practice’s confidentiality policy ceases in these circumstances, and that if disclosure is made then the practice will be bound to report the matter to the appropriate authorities. Policy ​ Staff must not under any circumstances disclose patient information to anyone outside the Practice, except to other health professionals on a need to know basis, or where the patient has provided written consent or in situations that are covered by legalisation (covered above). All information about patients is confidential: from the most sensitive diagnosis, to the fact of having visited the surgery or being registered at the Practice. Staff must not under any circumstances disclose other confidential information about the Practice to anyone outside the Practice unless with the express consent of the Practice Manager or the individual acting as the Practice Manager in the Practice Manager’s absence. Staff should limit any discussion about confidential information only to those who need to know within the Practice. The duty of confidentiality owed to a person under 16 is as great as the duty owed to any other person. Staff must be aware of and conform to the requirements of the Caldicott recommendations. All patients can expect that their personal information will not be disclosed without their permission (except in circumstances covered by legalisation, listed above). Electronic transfer of any confidential information, once approved by the Practice Manager, must be transmitted via the NHSnet. Staff must take particular care that confidential information is not transmitted in error by email or over the Internet. Staff must not take data from the Practice’s computer systems (e.g. on a memory stick or removable drive) off the premises unless authorised to do so by the Practice Manager. Staff who suspect a breach of confidentiality must inform the Practice Manager immediately. Any breach of confidentiality will be considered as a serious disciplinary offence and may lead to dismissal. Staff remain bound by the requirement to keep information confidential even if they are no longer employed at the Practice. Responsibilities of Practice Staff All health professionals must follow their professional codes of practice and the law. This means that they must make every effort to protect confidentiality. It also means that no identifiable information about a patient is passed to anyone or any agency without the express permission of that patient, except when this is essential for providing care or necessary to protect somebody’s health, safety or well-being. All health professionals are individually accountable for their own actions. They should, however, also work together as a team to ensure that standards of confidentiality are upheld, and that improper disclosures are avoided. Additionally, Northenden Group Practice, as Employers: are responsible for ensuring that everybody employed by the practice understands the need for, and maintains, confidentiality. have overall responsibility for ensuring that systems and mechanisms are in place to protect confidentiality. have vicarious liability for the actions of those working in the practice – including health professionals and non-clinical staff (i.e. those not employed directly by the practice but who work in the surgery). Standards of confidentiality apply to all health professionals, administrative and ancillary staff- including receptionists, secretaries, practice manager, cleaners and maintenance staff who are bound by contracts of employment to maintain confidentiality. They must not reveal, to anybody outside the practice, personal information they learn in the course of their work, or due to their presence in the surgery, without the patient’s consent. Nor will they discuss with colleagues any aspect of a patient’s attendance at the surgery in a way that might allow identification of the patient unless to do so is necessary for the patient’s care. If Disclosure is Necessary If a patient or another person is at grave risk of serious harm which disclosure to an appropriate person would prevent, the relevant health professional can take advice from colleagues within the practice, of from a professional / regulatory / defence body, in order to decide whether disclosure without consent is justified to protect the patient or another person. If a decision is taken to disclose, the patient should always be informed before disclosure is made, unless to do so could be dangerous. If at all possible, any such decisions should be shared with another member of the practice team. Any decision to disclose information to protect health, safety or well-being will be based on the degree of current or potential harm, not the age of the patient.