Equality and Diversity Policy


1) We aim to provide services to which all clients are entitled regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation, offending past, caring responsibilities or social class.


2) We will make sure that our services are delivered equally and meet the diverse needs of our service users and clients by assessing and meeting the diverse needs of our clients.


3) This policy is fully supported by senior management and has been agreed with employee representatives


4) This policy will be monitored and reviewed annually.


5) We have clear procedures that enable our clients, candidates for jobs and employees to raise a grievance or make a complaint if they feel they have been unfairly treated.


6) Breaches of our equality and diversity policy will be regarded as misconduct and could lead to disciplinary proceedings.




We will:

  • ensure that people of all ages are treated with respect and dignity;

  • ensure that people of working age are given equal access to our employment, training, development and promotion opportunities; and

  • challenge discriminatory assumptions about younger and older people.


We will:

  • provide any reasonable adjustments to ensure disabled people have access to our services and employment opportunities;

  • challenge discriminatory assumptions about disabled people; and

  • seek to continue to improve access to information by ensuring availability of loop systems, braille facilities, alternative formatting and sign language interpretation.


We will:

  • challenge racism wherever it occurs;

  • respond swiftly and sensitively to racists incidents; and

  • actively promote race equality in the Company.


We will:

  • challenge discriminatory assumptions about women and men;

  • take positive action to redress the negative effects of discrimination against women and men;

  • offer equal access for women and men to representation, services, employment, training and pay and encourage other organisations to do the same; and

  • provide support to prevent discrimination against transsexual people who have or who are about to undergo gender reassignment.


We will:

  • ensure that we take account of the needs of lesbians, gay men and bisexuals; and

  • promote positive images of lesbians, gay men and bisexuals.


We will:

  • ensure that patients’ religion or beliefs and related observances are respected and accommodated wherever possible; and

  • respect people’s beliefs where the expression of those beliefs does not impinge on the legitimate rights of others.

Zero Tolerance Policy

At Northenden Group Practice, we follow a zero tolerance policy regarding abusive behavior towards staff and patients. This includes the use of offensive language and speech that specifically references homophobia, biphobia and transphobia.

We have, and follow an Equality & Diversity policy, taking into account the needs of all patients and staff, including on the grounds of sexual orientation, gender identity and trans status. This policy is reviewed and updated with staff undergoing training, every 12 months.